This information is given in accordance with the Supply of Extended Warranties on Domestic Electrical Goods Order.
The Sale of Goods Acts lay down several conditions that all goods sold by a trader must meet. The goods must be of satisfactory quality, as described and fit for purpose. Your statutory rights are limited which is why we offer insurance (not just an extended warranty) specially designed to protect your mobile phone (but not e.g. accessories or car kits) for up to 5 years, (with the first 3 months free) against the risks of theft, accidental damage (including water damage) and breakdown whilst being used in the United Kingdom (and worldwide for a maximum of 30 days in any one year) by you as the person who purchased it or any of your parents, children, brothers and sisters (over the age of 18) who permanently live with you.
The Mobile Phone Insurance we offer is underwritten by Lloyd’s Syndicate 5000. Registered in England number 2190136. Registered Office: 60 Gracechurch Street, London, EC3V 0HR. Lloyd’s Syndicate 5000 is authorised and regulated by the Financial Services Authority and is entered on their register under number 204960. Because the cover is insured the Financial Services Compensation Scheme will usually cover at least 90% of your insurance benefits if the insurers become insolvent or are unable to meet their obligations. Further details are obtained from the Financial Services Compensation Scheme website http://www.fscs.org.uk/ or by phone at 020 7892 7300. Alternatively, you may write to: Financial Services Compensation Scheme, 7th floor Lloyds Chambers, Portsoken Street, London E1 8BN.
Insurance does not have to be purchased at the same time as your mobile phone. Other Insurance (including some elements of household insurance) may be available for your mobile phone otherwise than from the insurer whose cover we offer.
Your mobile phone insurance will not be automatically terminated in the event of a claim being made.
You may cancel insurance cover you purchase by giving notice verbally, or in writing, to Citymain Administrators Ltd (“the Administrator”), P O Box 116, Ryde, PO33 2WX, Telephone: 0870 075 6818, at any time within the period of 45 days beginning with the day on which the insurance is purchased. If you do not exercise this right to cancel then your rights and those of the insurer to cancel this insurance cover thereafter are that you may cancel this insurance at any time by giving notice of cancellation, in writing or by telephone, to the Administrator regardless of whether a valid claim has been made. Cover will terminate immediately on receipt of your cancellation. |
